Inactive AI Conversations (SMS AI Agent)

Overview

When HeavySet Tech’s AI agent engages with a lead over SMS, the system tracks activity in the conversation. If the lead does not respond within a set amount of time, the conversation is considered inactive.

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How It Works

1. Conversation Start

   • An SMS conversation begins when the AI agent sends a message to a lead.

2. Inactivity Threshold

   • If the lead does not reply within the configured threshold (default is 180 minutes), the conversation is flagged as inactive.

3. Notifications

   • Once a conversation is inactive, the system automatically generates:

     • An email summary of the conversation transcript.

     • A high-level conversation summary for quick context.

   • This email is sent to the notification list configured in your AI Agent settings.

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Configuration

• You can adjust the inactivity threshold and notification recipients here:
  👉 AI Agent Configuration Page

• Threshold: Default is 180 minutes, but you can customize the number of minutes before inactivity triggers.

• Notification Emails: Add or remove team members who should receive inactive conversation summaries.