Overview
SMS pricing depends on the provider you choose. When customers manage SMS directly with their provider, HeavySet Tech does not add additional usage charges. Provider pricing, billing models, and features vary.
Optional assistance services may be available and billed separately.
Twilio Managed via HeavySet Tech (Recommended)
Pricing: Standard Twilio SMS rates plus an 8% Twilio support fee
Support fee details:
The 8% fee reflects the cost of the Twilio support plan used to help resolve messaging-related issues and support the phone approval process.-
Billing:
No credit card or ID verification required
Consolidated billing through HeavySet Tech
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Phone approval and setup assistance:
$600 per phone approval request (required for Twilio managed)
Includes Twilio account setup, phone number registration, required documentation, and approval coordination
Best for: Most customers due to flexible, pay-as-you-go pricing and reliability as messaging volume scales
Twilio pricing reference: https://www.twilio.com/pricing
Twilio Direct Account
Pricing: Standard Twilio pay-as-you-go rates
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Notes:
Customers manage billing and support directly with Twilio
A Twilio support plan may be required
Assisted phone approval and setup is available for $600 per phone approval request, if needed
Twilio pricing reference: https://www.twilio.com/pricing
Other SMS Provider Options
EZ Texting
Tiered monthly plans based on message volume
Designed for bulk SMS marketing
Pricing: https://www.eztexting.com/pricing
MessageMedia
Usage-based and plan-based pricing
Provider-assisted phone number setup
Podium
Higher-cost solution with additional customer engagement tools
Pricing: https://www.podium.com/pricing
Summary
SMS usage costs are determined by the provider you choose
Managing SMS directly means HeavySet Tech does not add usage charges
Using Twilio through HeavySet Tech includes an 8% Twilio support fee
Phone approval and setup assistance for Twilio is billed at $600 per phone approval request
Some providers include phone approval assistance as part of their service
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