Resolving “Time Slots Not Found” Due to Missing ZIP Code

Article Overview

This article explains why a “Time Slots Not Found” warning may appear when scheduling a lead in HeavySet Tech and how to resolve it by ensuring the correct ZIP codes are included in your organization’s supported list.

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Issue Description

Users may receive an email from HeavySet Tech with the subject line “Warning: Time Slots Not Found.” This warning typically indicates that the system could not find an available appointment slot for a new lead. A common cause is that the lead’s ZIP code is not present in the list of supported ZIP codes uploaded to HeavySet Tech.

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Symptoms

1. An email or in-app notification stating “Time Slots Not Found for the following lead…”
2. A new lead’s ZIP code not being recognized within HeavySet Tech’s scheduling system.
3. The inability to schedule an appointment for a lead in a specific geographic area.

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Root Cause

The lead’s ZIP code is missing from (or not correctly included in) your organization’s supported ZIP code list in HeavySet Tech.

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Recommended Solution

1. Verify Your ZIP Code List
   • Log in to your HeavySet Tech admin portal.
   • Navigate to Organizations → Edit
   • Download the Current List
   • Click Download (if available) to review the current list of supported ZIP codes.

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   • Add the Missing ZIP Code(s)
   • Open the downloaded file.

   • Insert any new ZIP code(s) (for example, the missing ZIP code) into the list.

     Upload the Updated List

   • Return to the Organizations → Edit section.

   • Select Upload to replace the old list with the new, updated list.

     Confirm Availability

   • Once uploaded, verify that leads from the newly added ZIP code(s) can now be scheduled for an appointment.

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Additional Notes

• If a “Time Slots Not Found” message appears, always confirm the lead’s ZIP code is in your list before investigating other possible causes.
• Regularly review and update your organization’s ZIP code list—especially if you are expanding into new areas.

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Contact

If you continue to experience issues after updating your ZIP code list, please reach out to HeavySet Tech Support at [e-mail] or contact your designated support representative.

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Keywords: HeavySet Tech, Time Slots Not Found, Missing ZIP Code, Scheduling Error, Appointment Scheduling, ZIP Code List